Mirage Tunnel

Support

Last updated: June 5, 2026

Need help with Mirage Tunnel? Contact PureSoft Ltd at m@puresoftltd.com. Most messages receive a response within 2 business days.

Contact support

Email m@puresoftltd.com from the address associated with your account when possible. Include your device model, iOS version, and a short description of the issue.

Quick FAQ

Do you keep logs?

No. Mirage Tunnel does not log VPN traffic, browsing history, destination IP addresses, or DNS queries.

Where do I manage billing?

All purchases and subscriptions are managed through your Apple account, not through Mirage Tunnel support.

Can I use Mirage Tunnel outside iPhone?

Mirage Tunnel is built for iPhone and distributed through the App Store.

Cancel a subscription

1. Open the Settings app on your iPhone.
2. Tap your Apple ID name.
3. Tap Subscriptions.
4. Select Mirage Tunnel.
5. Tap Cancel Subscription and confirm.

Cancellation takes effect at the end of the current billing period.

Delete your account

Open Mirage Tunnel and go to Settings → Account → Delete Account. Deleting your account removes your account record and revokes VPN provisioning. You may also request deletion by emailing m@puresoftltd.com.

Connection troubleshooting

1. Check that your iPhone has a working internet connection before connecting Mirage Tunnel.
2. Try another Mirage Tunnel server with a lower real-ping value.
3. Disconnect and reconnect the VPN from inside Mirage Tunnel.
4. Restart your iPhone if iOS reports that the VPN configuration is stuck.
5. If the problem continues, email support with your iOS version and the approximate time the issue occurred.